The Gate Repair Services ("GRS") websites' (www.gates.co.za & www.gaterepairservices.co.za) and 1st page position on Google are a gross misrepresentation of the Company and services that they offer.
I am publishing up my story / complaint so other people don’t make the same mistake I made.
Over a 3 week period, Gate Repair Services were called out 8 times (Cost - R1,340) and on the 9th call Simon Gore (the company owner) refused to fix my automated-gate and honour the warrantee listed on the back of the "GRS" invoice.
The professional (recommended by Santam Legal Dept) fixed my gate after 1 call, and is still working. Cost - R500!
The warrantee listed on the back of the "GRS" invoice: All repair work and all parts provided in repairing a system are warranted for 3 months from invoice date.
Simon Gore states that the-gate is 15 years old on his website (http://www.gates.co.za/complaints.php) and in his emails but fails to state that the gate's PCB was replaced and the motor sent in to Hansa to be serviced by "GRS" in April / May 2011.
Total cost, over R4,000.00.
I called out "GRS" on Mon 31 October 2011 (6 months later) to repair my automated-gate.
Simon Gore attended to the call and said the pcb was struck by lightning & was replaced.
I was billed R1,340.00 which was claimed from my household insurance.
Click Here to view proof of payment
On Tues 1st (NEXT DAY - 2nd call), the gate-opener button and light were not working from the house.
Simon had not connected the intercom wires from the house when he replaced the PCB.
Simon Gore connected the gate-opener wire (button) from the house but could not fix / remember the colour of the wire for the gate-open light from the house.
Simon's reply to this "You don't need a light showing that the front-gate is open".
He replaced the IR Beam pcb which was not faulty (it makes an audible click when passing thru it).
On 6.00pm Wed 2nd (NEXT DAY - 3rd call), the gate-light from the house was repaired by Albert and i was confronted with an extra bill for R1,100 for the sensor pcb (R250) and rest a description "New IR Beams" (R850) in the new invoice.
Click Here to view invoice
I did not ask Simon to replace the IR Beam pcb!!
After all Simon Gore states in one of the emails ("Gate Repair Services" eMail communication) "You give me a long sad story about how you cannot afford it, so I clean out the beams as best as I can and leave them working."
I refused to sign the extra R1100 invoice and asked Albert to get Simon to call me.
Simon Gore did not call me.
On Mon 7 November 2011, I was sent the extra R1100 invoice for the replacement of the IR Beam pcb.
Click Here to view invoice
My Reply is listed in the emails "Gate Repair Services" eMail communication.
On Tues 8th November, Simon Gore came here requesting payment.
I pointed out that the pcb was charged for twice on the same invoice (R1100).
Simon Gore refused to correct the invoice, stating that he had to buy the entire unit (The actual retail price of the entire unit is R299 including tax at Builders Warehouse).
Simon Gore's attitude: Pay the incorrect invoice or else.
I refused to pay for an invoice that charged for the pcb twice on the same invoice and told him to leave my house.
Simon Gore then removed both PCBs including the one that i had paid for that morning Click Here to view proof of payment and left the front-gate wide open.
I reported him to the SAP for theft and was laying a charge. I then phoned the insurance company who organised their technician to come out urgently.
As security is the concern of ALL South Africans, I feel this is unacceptable.
My Mother then phoned Simon Gore asking "why" and told him I had reported him to the SAP for theft.
Simon Gore then reinstalled the boards just before the SAP and the insurance company technician arrived.
I refused to have anything to do with Simon Gore after this 4th call.
But the same problem as the week before occurred, even with the new IR Beam pcb!!!
"The gate-opener button & light were not working from the house" AGAIN.
On Wed 9th November (5th call), Simon, connected the opener button wire from the house but could not fix the light from the house AGAIN.
On Thursday 10th (6th call), the light was from the house was repaired by Albert AGAIN.
Please note that Simon never came up to the house to test if the front-gate was opening from the house, not once.
On Mon 14 November 2011 (7th call), the front-gate did not open. My Mom called Simon out and he accused my mom of making a false call.
Remember, 6 calls were made by my Mom and 3 by me at first.
My Mom and myself are both disabled people.
I feel this has to be mentioned because Simon was working with my Mom after the 3rd call and what Simon has to say about my mom in his emails "GRS" eMail communication is quite simply a bunch of lies.
My mom is an 83 year old disabled LADY, with perfect manners and i am a disabled (hemiplegic) person who has suffered 2 strokes.
My mother or I had to go down to the bottom of the driveway / panhandle each time the-gate had to be opened manually.
On Tues 15 November 2011 (8th call), AGAIN the automated-gate did not open.
Simon Gore came out (8.30am) and stated that it was the "limit switch" (R700) on the motor that was faulty.
He then left the motor dismantled and again, the front-gate wide open.
He then sent out 2 other men at 6.45pm.
My gate was wide open from 8.30am to 6.45pm.
Again, as security is the concern of ALL South Africans, I feel this is unacceptable especially when they are there to repair your security problem in the 1st place.
As it was raining, they just put the motor together, closed thegate and left.
NOW, the motor (not being earthed), intercoms and the pcb that was originally replaced did NOT work.
On Wed 16 November 2011 (9th call), my Mom called Simon Gore and he refused to come out saying that i threatened to set my dogs on his men. THIS IS NOT TRUE and I am prepared to state this under oath in a court of law.
Over a 3 week period, GRS were called out 8 times and on the 9th call refused to send somebody.
The professional (recommended by Santam Legal Dept) fixed the automated-gate after 1 call, and is still working. The motor "limit switch", the supposed fault on the 8th call, was NOT replaced.
The emails "Gate Repair Services" eMail communication reflect the respect that Simon has for his clients, the elderly and disabled never mind gross incompetence and overcharging on the spares (+200%) that he replaces because he is simply incompetant. Maybe Simon Gore only overcharges the elderly and disabled!
As Simon Gore contradicts himself in the emails "Gate Repair Services" eMail communication, contradicts himself in his reply to www.hellopeter.com
http://www.hellopeter.com/gate-repair-services/complaints/gross-incompetence-double-overcharging-theft-686288 and contradicts himself in on his website http://www.gates.co.za/complaints.php
I leave it up to you the reader to decide who is right and who is wrong. |
